Please forget what you think you know about great customer service until you have had a taste of these guys. I am an editor for a local Calgary news paper (for which I can not mention the name due to our policy) and was in the middle of a large story when my youngest one accidentally spilled wine over my brand new MacBook Pro. They came and repaired it immediately and saved the day! I am very to have found them and will certainly use them again in the future! Just excellent! Thanks a million